Legal
Complaints & Disputes
How to raise a complaint and what happens next.
Last updated: [DATE]
1. How to contact us
Use the Help Center or submit a ticket with your order number and details.
2. What to include
- Order number and date/time
- Description of the issue
- Photos (missing/damaged items), if applicable
- Preferred resolution (refund, replacement, etc.)
3. Resolution timelines
We aim to respond within [X] business days and resolve within [Y] business days, depending on complexity.
4. Escalation
If you’re unhappy with the outcome, reply to the ticket requesting escalation for review.
Legal
Complaints & Disputes
How to raise a complaint and what happens next.
Last updated: [DATE]
1. How to contact us
Use the Help Center or submit a ticket with your order number and details.
2. What to include
- Order number and date/time
- Description of the issue
- Photos (missing/damaged items), if applicable
- Preferred resolution (refund, replacement, etc.)
3. Resolution timelines
We aim to respond within [X] business days and resolve within [Y] business days, depending on complexity.
4. Escalation
If you’re unhappy with the outcome, reply to the ticket requesting escalation for review.