How can we help?

Check your order status in your confirmation email or app. If your order is late, contact support with your order details and we’ll help.

Message support with your order number and what’s missing. We’ll investigate and arrange a resolution as quickly as possible.

Refunds depend on the issue and payment method. Share the order number and details and we’ll confirm the next steps.

If the order hasn’t been accepted/prepared yet, we may be able to help. Contact support quickly with your order number.

Ensure the code is valid and meets minimum spend/terms. If it still fails, share a screenshot and we’ll check.

Tell us the email/phone used and what error you see. We’ll help you regain access.

Go to the Partners page and submit the signup form. We’ll confirm coverage, onboarding steps, and commercial details.

Send support your requested changes (items/prices/hours). We’ll apply updates or guide you through the best method.

Payment timing depends on your agreement. Contact us with your business name and we’ll confirm your settlement schedule.

Let us know the order number and what happened. We’ll assist and help reduce repeat issues with better settings.

It depends on your setup. We can support simple workflows and advise on the best option for your volume.

You can call +44 1923 939915 or use the Contact Support form for the quickest response.

Payout timing depends on your setup and onboarding status. Contact support with your name and phone number and we’ll confirm.

We may request documents to verify eligibility. If you’re stuck, contact support and we’ll guide you.

Message support with your current and new vehicle type and your service area so we can update your profile.

Follow the in-app steps if available and contact support with the order details. We’ll advise next actions.

If there’s immediate danger call local emergency services first. Then notify support with details so we can assist.

Call +44 1923 939915 or use the Contact Support form and select “Riders”.