Delivery Policy
Delivery expectations, ETAs, failed deliveries and age verification rules.
1. Estimated delivery times
ETAs are estimates and can vary due to traffic, weather, demand, and Partner preparation time.
2. Delivery address & instructions
- Make sure your address and delivery notes are accurate and accessible.
- If we can’t reach you, we may attempt to contact you by phone or in-app messaging.
3. Failed delivery
If delivery cannot be completed (e.g., you’re unavailable), we may cancel the delivery and apply a fee where allowed to cover Partner preparation and rider time.
4. Age-restricted items
Age verification is required on delivery for restricted products. If verification fails, those items will be removed from the order and refunded according to our Refund Policy.
Delivery Policy
Delivery expectations, ETAs, failed deliveries and age verification rules.
1. Estimated delivery times
ETAs are estimates and can vary due to traffic, weather, demand, and Partner preparation time.
2. Delivery address & instructions
- Make sure your address and delivery notes are accurate and accessible.
- If we can’t reach you, we may attempt to contact you by phone or in-app messaging.
3. Failed delivery
If delivery cannot be completed (e.g., you’re unavailable), we may cancel the delivery and apply a fee where allowed to cover Partner preparation and rider time.
4. Age-restricted items
Age verification is required on delivery for restricted products. If verification fails, those items will be removed from the order and refunded according to our Refund Policy.