Legal
Privacy Policy
How we collect, use, share, and protect personal data when you use HourGo.
Last updated: [DATE] • Data Controller: [COMPANY NAME], [REGISTERED ADDRESS]
Quick summary
- We use your data to provide delivery, support, safety, and improve the platform.
- We share necessary data with shops and riders to fulfil orders.
- You have rights to access, delete, or correct your data (subject to legal limits).
1. Data we collect
- Account details: name, email, phone, password (hashed), preferences.
- Order details: items, delivery address, notes, substitutions, receipts.
- Payment: payment method tokens and transaction IDs (processed by payment provider; we do not store full card numbers).
- Location data: approximate location for showing coverage and supporting delivery (with your permission where required).
- Usage data: device, browser, IP, pages viewed, clicks, diagnostics, cookies (see Cookie Policy).
- Support: messages, attachments, call logs, complaint details.
2. How we use your data (lawful bases)
- Provide the Service (contract): process orders, deliver items, send confirmations.
- Support & safety (legitimate interests / legal obligation): resolve issues, prevent fraud, comply with law.
- Improve the platform (legitimate interests): analytics, feature performance, reliability.
- Marketing (consent or legitimate interests): promotions, new features (opt out anytime).
3. Sharing your data
- Partners (shops): order details, delivery instructions, name/contact where needed.
- Riders: pickup and delivery info, route context, contact details for delivery coordination.
- Service providers: hosting, analytics, support tooling, payment processors.
- Legal / safety: where required by law or to protect users and the platform.
4. International transfers
If data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., standard contractual clauses).
5. Data retention
We retain data only as long as needed for the purposes above, and to comply with legal and accounting obligations.
6. Your rights
- Access, correction, deletion, portability, restriction, objection.
- Withdraw consent for marketing at any time.
- Complain to the ICO (UK) or your local authority.
7. Contact
Email: privacy@hourgo.co.uk • Address: [REGISTERED ADDRESS]
Legal
Privacy Policy
How we collect, use, share, and protect personal data when you use HourGo.
Last updated: [DATE] • Data Controller: [COMPANY NAME], [REGISTERED ADDRESS]
Quick summary
- We use your data to provide delivery, support, safety, and improve the platform.
- We share necessary data with shops and riders to fulfil orders.
- You have rights to access, delete, or correct your data (subject to legal limits).
1. Data we collect
- Account details: name, email, phone, password (hashed), preferences.
- Order details: items, delivery address, notes, substitutions, receipts.
- Payment: payment method tokens and transaction IDs (processed by payment provider; we do not store full card numbers).
- Location data: approximate location for showing coverage and supporting delivery (with your permission where required).
- Usage data: device, browser, IP, pages viewed, clicks, diagnostics, cookies (see Cookie Policy).
- Support: messages, attachments, call logs, complaint details.
2. How we use your data (lawful bases)
- Provide the Service (contract): process orders, deliver items, send confirmations.
- Support & safety (legitimate interests / legal obligation): resolve issues, prevent fraud, comply with law.
- Improve the platform (legitimate interests): analytics, feature performance, reliability.
- Marketing (consent or legitimate interests): promotions, new features (opt out anytime).
3. Sharing your data
- Partners (shops): order details, delivery instructions, name/contact where needed.
- Riders: pickup and delivery info, route context, contact details for delivery coordination.
- Service providers: hosting, analytics, support tooling, payment processors.
- Legal / safety: where required by law or to protect users and the platform.
4. International transfers
If data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., standard contractual clauses).
5. Data retention
We retain data only as long as needed for the purposes above, and to comply with legal and accounting obligations.
6. Your rights
- Access, correction, deletion, portability, restriction, objection.
- Withdraw consent for marketing at any time.
- Complain to the ICO (UK) or your local authority.
7. Contact
Email: privacy@hourgo.co.uk • Address: [REGISTERED ADDRESS]