How can we help?
Submit a support request or find quick answers for Customers, Partners, and Riders.
Frequently asked questions
If your order is delayed, check your live status first. During busy periods, ETAs can move slightly. If it’s significantly late or missing, submit a ticket with your order number and delivery address.
- Include the item list if anything is missing
- Add screenshots/photos if you can
Sorry about that. Submit a ticket and include your order number plus a short description. Photos help us resolve this faster.
We’ll review and confirm the best solution (replacement, credit, or refund) depending on the item and store.
Refunds are reviewed quickly once we have the details. If you were charged incorrectly, submit a ticket with: order number, date/time, and what happened.
Approved refunds go back to your original payment method. Bank processing times can vary.
If an order is already in progress, address changes may not always be possible. Submit a ticket as soon as possible and include your order number and the correct address.
Click Submit a ticket and choose Partner. Include your business name, address, contact number, and what you sell. We’ll reply with onboarding steps.
If a payout looks missing or incorrect, submit a ticket and include: business name, payout date/week, and any invoice references.
We’ll verify the payout status and update you.
Submit a ticket and list the exact changes: item name → new price, items to remove, and any out-of-stock notes. The clearer the list, the faster we can update it.
If a payment is missing or doesn’t look right, submit a ticket and include: your rider email/ID and the week/date.
Zones are based on demand. If you can’t see shifts or accept jobs, submit a ticket with your rider email/ID and what you’re seeing on your device.
If you are in danger or need immediate help, call +44 1923 939915 right away. For non-urgent issues, submit a ticket with the details.
How can we help?
Submit a support request or find quick answers for Customers, Partners, and Riders.
Frequently asked questions
If your order is delayed, check your live status first. During busy periods, ETAs can move slightly. If it’s significantly late or missing, submit a ticket with your order number and delivery address.
- Include the item list if anything is missing
- Add screenshots/photos if you can
Sorry about that. Submit a ticket and include your order number plus a short description. Photos help us resolve this faster.
We’ll review and confirm the best solution (replacement, credit, or refund) depending on the item and store.
Refunds are reviewed quickly once we have the details. If you were charged incorrectly, submit a ticket with: order number, date/time, and what happened.
Approved refunds go back to your original payment method. Bank processing times can vary.
If an order is already in progress, address changes may not always be possible. Submit a ticket as soon as possible and include your order number and the correct address.
Click Submit a ticket and choose Partner. Include your business name, address, contact number, and what you sell. We’ll reply with onboarding steps.
If a payout looks missing or incorrect, submit a ticket and include: business name, payout date/week, and any invoice references.
We’ll verify the payout status and update you.
Submit a ticket and list the exact changes: item name → new price, items to remove, and any out-of-stock notes. The clearer the list, the faster we can update it.
If a payment is missing or doesn’t look right, submit a ticket and include: your rider email/ID and the week/date.
Zones are based on demand. If you can’t see shifts or accept jobs, submit a ticket with your rider email/ID and what you’re seeing on your device.
If you are in danger or need immediate help, call +44 1923 939915 right away. For non-urgent issues, submit a ticket with the details.