Refund & Returns Policy
How refunds work for missing, damaged, incorrect, or cancelled orders.
1. When you may be eligible for a refund
- Items missing from your order
- Damaged items
- Incorrect items delivered
- Order cancelled in accordance with the checkout rules
2. How to request a refund
Contact support as soon as possible after delivery with your order number, description of the issue, and photos where applicable.
3. How we assess refunds
- We may verify with the Partner and Rider logs.
- Refunds may be full or partial depending on the issue.
- Some items (e.g., perishable goods) may require prompt reporting.
4. Refund timing
Refunds are processed back to the original payment method. Timing depends on your bank/payment provider.
5. Your legal rights
This policy does not affect your statutory rights under UK consumer law.
Refund & Returns Policy
How refunds work for missing, damaged, incorrect, or cancelled orders.
1. When you may be eligible for a refund
- Items missing from your order
- Damaged items
- Incorrect items delivered
- Order cancelled in accordance with the checkout rules
2. How to request a refund
Contact support as soon as possible after delivery with your order number, description of the issue, and photos where applicable.
3. How we assess refunds
- We may verify with the Partner and Rider logs.
- Refunds may be full or partial depending on the issue.
- Some items (e.g., perishable goods) may require prompt reporting.
4. Refund timing
Refunds are processed back to the original payment method. Timing depends on your bank/payment provider.
5. Your legal rights
This policy does not affect your statutory rights under UK consumer law.